Frequently Asked Questions
Below are commonly asked questions regarding the use of My Student Account.
How do I add funds to my child's card?
1. 1. Go to MyStPeters.com and log in using your parent ID (eg. 12345@stpeters.qld.edu.au) and password.
2. Select My Student Account.
3. Click on Recharge under the account name
4. Add a number to the Recharge Amount field, then click Proceed to Payment.
5. Complete your payment via the Online Payments System.
Can another student use my child’s card?
When a child uses their card to make a purchase the My Student Account terminal will display photo ID of the card owner which can be used at the point of sale to confirm identity.
How do I close an account and get a refund for the balance?
My Student Account provide the system to the school, however the fund on each accounts are managed internally at the school.
The normal end of year process to be completed by the school are as follow:
1. Make all accounts for graduating students inactive
2. Zeroed out any account balance
3. Process refund/transfer to sibling at the same school or directly to parents
How do I top up account for printing or photocopy?
Students can log into their Papercut account and select Add Credit to transfer funds from MSA to the printing account as needed. More information on Printing is available from the BYOT Photocopying and Printing information page.
The transfer/transaction will appear in the account transaction history as 'PaperCut' or 'Printing'.
Is there a limit to the number of foods I can ban?
There is no limit to the number of items a parent can prevent their child from purchasing.
There's a double up charges on the same item/s and the same date/time on my child's account. What do I do?
For duplicate transaction made via online order (see sample below) please contact our support team on 1300 369 783.
For duplicate transaction made over the counter at the canteen (see sample below) please contact the school canteen or the school student services.
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What do I do if my child did not receive the order I made via online ordering?
Please contact MSA support line on 1300 369 783. Our support team will liaise with the school canteen to confirm the 'non-delivery' of the order. Once confirm, we will refund the amount of the order back to the MSA account.
What happens if my child loses their card?
Student cards are issued by the school. Replacement cards can be purchased at the IT Helpdesk in Theile House at a cost of $10.
What is stopping a child from spending all of the money on the card in one day?
Parents are able to set daily spending limits to regulate their child’s spending.
Why do I see PaperCut in account transaction history?
Some schools have a photocopy system called Papercut in which students can transfer the balance from their MSA account to do photocopy at the library.
These FAQs are adapted from the Help section of MSA which is available in the Help menu under FAQ